BOOKING TERMS AND CONDITIONS
(UK, THE SNOW CENTRE)

1) Who we are

Simply Snowboarding (“we”, “us”, “our”) provides snowboard coaching sessions at The Snow Centre, Hemel Hempstead, UK (“the Venue”).

2) Your booking = acceptance

By paying a deposit and/or full balance, you confirm that you have read, understood, and agree to these Terms & Conditions.

If you are booking for someone under 18, you confirm you are their parent/guardian and consent on their behalf.

3) Session details: time, location, meeting point

Your booking confirmation/invoice will state the date, start time, duration, Venue, and meeting point. Please arrive early to allow time for check-in, changing, and equipment.

4) What’s included / not included

Unless we explicitly confirm otherwise in writing:

- Coaching time is included.

- Slope lift passes are not included and must be purchased separately from the Venue.

- Rental equipment is not included and must be arranged with the Venue (or your own equipment may be used if suitable).

- Transport, food, and accommodation are not included.

5) Clothing and protective equipment

For safety and comfort:

- Long sleeves, long trousers, and gloves are required.

- Indoor slopes are cold; bring warm, waterproof layers.

- Helmets are compulsory at all times during Simply Snowboarding sessions.

6) Ability level / prerequisites

For your safety and the safety of other slope users, you must be able to:

- Control speed and direction

- Perform linked turns and stop when required

- Use the Venue’s lift system required for the session (e.g., drag lift) unassisted

If, in our reasonable opinion, you do not meet the prerequisite level for the session you booked, we may refuse participation or end the session early for safety. In that case, no refund is due.

7) Right of refusal and behaviour

We may refuse participation or end a session if, in our reasonable opinion, you:

- Are under the influence of alcohol/drugs

- Behave in a way that risks safety or disrupts others

- Do not follow coaching or Venue safety instructions

If we end a session for these reasons, no refund or compensation is due.

8) Medical conditions, injuries, and fitness

Snowboarding is a physical activity with inherent risk.

You must tell us before booking if you (or the participant) have any medical condition, injury, or medication that may affect participation. If anything changes between booking and the session, you must inform us immediately.

We may require confirmation from a medical professional that you are fit to participate.

9) Consent to emergency medical treatment

You (the participant, or parent/guardian for under-18s) consent to emergency medical treatment being provided if required. We will take reasonable steps to contact the emergency contact/parent/guardian.

10) Payments and confirmation

Your place is only confirmed once payment is received in line with the due date/time stated on your invoice/booking confirmation.

If payment is not received by the due date/time, we may cancel the booking and release the place for others.

11) Cancellations and changes

11.1 If you cancel

Refunds are handled as follows:

- 48 hours’ notice or more before the session start time: full refund

- 24 hours’ notice or less before the session start time: no refund

Cancellations must be made in writing to [email protected] and are only valid once we acknowledge receipt.

No refund is provided for non-attendance, late arrival, illness, injury, or any other reason outside our control.

11.2 If we cancel or change your session

We may need to cancel or amend a session due to staffing, safety, Venue operations, or other reasons.

If we cancel/amend, we will offer the following options:

1. Accept the changes

2. Transfer to an alternative session of equal value (pay the difference if higher value; if lower value, the difference will be held as credit)

3. Cancel and receive a full refund of amounts paid to us for the session

12) Force majeure

We are not liable for delays or failure to perform our obligations due to events outside our reasonable control (e.g., extreme weather, Venue closure, power failure, transport disruption, industrial action, or other emergencies).

If a force majeure event makes the session not viable, we may postpone or cancel. Where we cancel, we will offer either rescheduling/credit or a refund as set out in section 11.2.

13) Venue rules and third-party services

The Venue is operated by a third party. You must comply with all Venue rules, including safety requirements and any instructions from Venue staff.

We are not responsible for third-party products/services you purchase separately (e.g., lift passes, rentals, lockers).

14) Personal belongings

You are responsible for your personal belongings. We are not liable for loss, theft, or damage to personal items.

15) Damage and compensation

If you (or someone in your party) wilfully, recklessly, or negligently cause damage to equipment, property, or injury to another person, you agree to compensate us for losses we reasonably incur (including reasonable legal costs).

16) Photos and video

We may film/photograph during sessions for:

- Coaching feedback (e.g., video analysis)

- Marketing content (website/social media)

By attending, you grant us permission to use photos/video of you for these purposes unless you opt out in writing before the session.

For under-18s, the parent/guardian provides consent unless they opt out in writing.

17) Complaints

If you have a complaint, please tell us as soon as possible, ideally during the session/day so we can try to resolve it promptly.

18) Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

You acknowledge that snowboarding involves inherent risks. Subject to the above, we are not liable for losses arising from risks inherent to the sport, or from your failure to follow instructions, meet prerequisites, or comply with Venue rules.

19) Data protection

We will process personal data in line with applicable UK data protection law. You can view our Privacy Policy here.

20) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.